FAQ

Buyer FAQs

Buying Pre-Loved is a great way to give Esembly diapers and accessories a second life and save some money! Esembly Pre-Loved is managed by Treet.co. Items purchased here are covered by Treet Protection, NOT the Esembly warranty.

After completing your order, an email is sent to the Seller with a prepaid shipping label and they’re encouraged to ship immediately. It usually takes around 3 days for Sellers to get items in the mail, but it can take up to 7 business days. Please note that shipping is paid for by the Buyer.

Shipments over $500.00 will require a signature confirmation upon delivery.

On the rare occasion where your order doesn’t ship within the 7-day shipping window, we will automatically cancel the order and refund your purchase.

All major credit and debit cards are accepted for payment, including: American Express, Visa, MasterCard, and Discover.

All orders made through Esembly Pre-loved are backed by Treet Protection: get the item that was promised in the condition it was promised in, or receive a full refund. Items purchased Pre-Loved are NOT covered by the Esembly warranty. In order to receive a refund for your order, you must file a Misrepresentation Claim within 72 hours of receiving your order. No returns/refunds will be processed after 72 hours. If you simply do not like the item you purchased or it does not fit, this is NOT covered by Treet Protection. In this case you can re-list the product within 72 hours of receipt and Treet will waive the Seller fees for your listing. Please email support@treet.co for assistance.

Seller FAQs

Esembly Pre-loved is the official destination for buying and selling our secondhand items. This is where our secondhand community lives, which means you’ll get the best value for your item and be able to sell it fast. Plus, you can easily list items by finding them in your order history with us.

Listing your item is easy! Simply click “Sell Your Item” in the upper right-hand corner, create an account (tip: use the same email you’ve used to purchase from Esembly so you can see your order history), and go through the listing process.

Once you’ve added all of the applicable information, click “Submit” for the post to be reviewed within 24 hours. After it’s reviewed and approved, it will go live. If there are any issues, you’ll receive an email asking to make changes before it can be accepted.

The Treet Team reviews every item before it goes live. They’re verifying several things about your post:

  • Your pictures are accurate and high quality

  • Any quirks are accurately described

  • The condition you selected accurately reflects your image

  • The product is an authentic piece

After someone purchases your item, you’ll receive an email that includes a prepaid shipping label for you to print and use to ship your item within 7 days. The cost of the shipping label is paid for by the Buyer.

As a Seller on Esembly Pre-loved, you have

two

choices for receiving your funds: cash or credit back to Esembly.

If you choose store credit, there is

no fee

! (i.e. Selling an item for $100.00 gives you $100.00 credit back to

Esembly

.)

If you choose cash, the fee is

20%

. (i.e. Selling an item for $100.00 gives you $80.00 cash.) This fee is paid directly to Treet.

Once your item is delivered and verified (manually by the buyer or auto-verified after 72 hours — whichever is first), you’ll receive an email asking how you’d like to redeem your funds: cash or credit. You can make your preferred selection by logging into your account and going to ‘Your Listings’.

To redeem your funds as credit, you’ll receive an email immediately upon verification with your discount code for use on

Esembly

.

To redeem your funds as cash, you’ll be prompted to enter your bank account details* and a direct deposit will be sent within 7 business days via our payment partner,

Stripe

**.

*Please note, if you have recently changed your name, or in the rare case that Stripe requests additional information for account verification, you may be asked to enter the last 4 digits of your

SSN

and/or enter your date of birth. Please reach out to support@treet.co if you have any trouble or questions.

**Stripe has a PCI Service Provider Level 1 Certification - the highest level in the payments industry.

We issue store credit as discount codes to be redeemed at

Esembly

. You’ll receive the code via email upon selecting the credit option. This credit will be valid for a single checkout on

Esembly

. While you can buy multiple items at once with your credit, you will not be able to use the same code again. Make sure to use all of it within one purchase. Discounts cannot be stacked. Credit does not expire.

If you’ve earned multiple discount codes and would like them combined, feel free to contact us at

support@treet.co

— we’re happy to help!

If your Buyer submits a Claim, we will notify you immediately and will review it in accordance with our Treet Protection Policy. Your funds will be on hold until a decision has been reached. If the Claim is accepted, we provide the Buyer with a prepaid shipping label to print and ship within 72 hours. If the Claim is rejected, we will automatically disburse your funds.

As long as the item is initially scanned in by the post office, you’ll be paid in full if it were to get lost or stolen anywhere on its journey.

Misc. FAQs

Treet is the platform we use to power this site. They handle all of the shipping logistics, disbursements, refunds/returns, and product authentications to make this site a safe environment for buying and selling.

Visit

this page

for more information about Treet.